Refund policy

Refund Policy

Last updated: 18 July 2026

Digital products — no refunds after download

All products sold by Finhenge are digital downloads (Excel files delivered instantly upon purchase). Because digital content is made available immediately, we are unable to offer refunds once the file has been accessed or downloaded, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your right to cancel before download

If you have not yet accessed or downloaded your file, you have the right to cancel your order within 14 days of purchase. To request a cancellation before download, please contact us at support@finhenge.com.

Faulty or incorrect files

If the file you received is corrupted, incomplete, or materially different from its description, please contact us at support@finhenge.com within 14 days of purchase and we will provide a replacement or a full refund.

How to contact us

Email: support@finhenge.com

Website: finhenge.com